FAQ

Where do I find your rental locations on the website?

Please check the menu bar on the right or look in the bottom menu bar under MIETSTATIONEN.

What are the business hours?

Individual locations have different business hours. Please check them under MIETSTATIONEN.

What types of bicycle or other vehicles are available for rent?

You can find all our rental objects in the upper menu bar.

How much does it cost?

All prices are indicated in the bottom menu bar under PREISLISTE.

Do I have to leave a deposit?

No deposit is mandatory for simple bicycles marked with ☆☆☆. We kindly ask you to leave a deposit of 50.00 € for all other rental objects in cash (S-Pedelec 100.00 €). You do not need to leave any piece of identification.

Do I have to make a reservation?

Although we keep a great number of city and touring bicycles, individual rental stations might have difficulties providing the bike of your choice. We guarantee the availability of your bicycle after a reservation.

How can I make a reservation?

You can book via our website. Please click the orange button ZUR BUCHUNG.

You can call us via our hotline +49 (0)173 155 33 38 or call your preferred station directly (please find the phone numbers on the corresponding webpages).

Of course, you can also make a reservation via email.

What are my payment options?

You can pay cash at all rental locations.

MietStation am Hauptbahnhof (main railway station): no ec cards or credit cards are accepted

We accept ec cards, MAESTRO cards and credit cards (VISA and MASTERCARD) at all other rental locations.

What documents do I need when collecting a bicycle?

You need to present a valid identification card or a passport.

How can you help me in case of a breakdown?

Please call our service hotline +49 (0)175 444 83 86. We will make best efforts to ensure your general mobility inside Dresden.

Are there special things to consider when renting a scooter or an S-Pedelec?

We need to check our driver’s license. It is compulsory for driver and passenger to wear helmets. In case you do not bring your own, helmets are available for rental from us. Scooters can be used by driver and passenger.

What are the insurance conditions for bicycles, eBikes and scooters?

The insurance covers accidents and theft. In a case of damage you will be held responsible only for the excess applicable to the individual vehicle category:

Bicycle ☆☆☆: max. 100.00 €
eBikes, cargo bikes, tandems☆☆☆☆: max. 300.00 €
Scooters ☆☆☆☆: max. 1000.00 € (reducible* to 300.00 €)
S-Pedelecs ☆☆☆☆☆: max. 1000.00 € (reducible* to 300.00 €)
* excess reducible for a slight extra charge, please see price list for details

What are my options for returning the rented vehicle?

Vehicles must be returned to the location where they had been collected. Bicycles marked with ☆ ☆☆ can be returned outside business hours. All other vehicles must be returned during business hours.

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